Legal

1. Introduction and About Us

This Privacy Policy outlines how Jenicampbell.com (“the website,” “us,” or “our”) collects, uses, stores, and protects personal information in compliance with the Protection of Personal Information Act, 2013 (POPIA). POPIA aims to provide South African citizens with enforceable rights over their personal data.

2. Definitions

To understand this Privacy Policy, key terms are defined as per POPIA:

• Personal Information: Any information relating to an identifiable, natural or juristic person, including but not limited to name, ID number, contact details, and biometric information.
• Data Subject: The individual or juristic person to whom the personal information relates (i.e., website visitors and users).
• Responsible Party: The body that determines the purpose and means for processing personal information (Jenicampbell.com).
• Operator: A person who processes personal information for a Responsible Party under contract (e.g., hosting companies, analytics services).
• Processing: Any operation concerning personal information, including collection, storage, use, and destruction.
• Consent: Voluntary, specific, and informed permission for processing personal information.

3. Information We Collect and How We Collect It

We collect personal information only when necessary for specific, lawful purposes related to the website’s functions.

Types of Personal Information We May Collect

• Information Provided Directly by You: Such as contact information (name, email, phone), account details (username, password), communications.
• Information Collected Automatically (Usage Data): Such as technical information (IP address, browser type), usage patterns (pages visited, time spent), and general location.
• Cookies and Tracking Technologies: Information gathered through cookies and similar technologies (see Section 7).

How We Collect Your Information

• Directly from You: Via forms, registrations, transactions, or direct communications.
• Automatically: Through analytics tools, server logs, and tracking technologies.

Legal Basis for Processing

We process your personal information based on one or more of the following legal grounds:

• Consent: When you provide explicit, informed consent (e.g., for marketing emails).
• Contract: When necessary for a contract with you.
• Legal Obligation: When required by law (e.g., tax regulations).
• Legitimate Interest: When necessary for our legitimate interests or a third party’s, provided your rights are not overridden (e.g., website security, service improvement).

4. How We Use Your Information

We use your information for the specific purposes for which it was collected, and for compatible further purposes:

• To Provide and Maintain Our Website and Services: Operating the website, customer support.
• To Improve and Personalize Your Experience: Enhancing content, functionality, and user interface.
• For Communication: Responding to inquiries, providing updates.
• For Marketing and Promotional Purposes: Sending marketing communications with your consent.
• For Security and Fraud Prevention: Protecting against unauthorized access and fraudulent activities.
• For Legal Compliance: Fulfilling legal obligations, resolving disputes.

5. Disclosure of Your Information

Personal information may be disclosed to third parties only under specific circumstances and in compliance with POPIA:

• To Our Operators/Service Providers: For services like hosting, analytics, payment processing. Operators are contractually obligated to protect your information.
• For Legal Reasons: If required by law, court order, or regulatory authority.
• Business Transfers: In case of merger, acquisition, or asset sale.
• With Your Consent: When consent has been obtained.

6. Security Safeguards

We protect your personal information from loss, unlawful access, and disclosure through reasonable technical and organisational measures. In the event of a security compromise, we will notify affected individuals and the Information Regulator as mandated by POPIA.

7. Data Retention

Personal information is retained only as long as necessary for its collected purpose or as required by law. Once the retention period expires, your information will be securely deleted or de-identified.

8. Your Rights as a Data Subject

POPIA grants you specific rights regarding your personal information:

• Right to be Notified: Of data collection and security compromises.
• Right of Access: To confirm if we hold your data and to access it.
• Right to Correction, Destruction, or Deletion: To correct inaccurate data or request deletion of unnecessary data.
• Right to Object: To processing, especially for direct marketing.
• Right to Object to Automated Decision Making: Not to be subject to decisions based solely on automated processing that significantly affects you.
• Right to Lodge a Complaint: With the Information Regulator.
• Right to Initiate Civil Proceedings: For POPIA violations.

How to Exercise Your Rights

Contact our Information Officer (details in Section 12). We may require proof of identity. We will respond within a reasonable timeframe, typically 30 days.

9. Cookies and Other Tracking Technologies

Cookies are small text files placed on your device. We use them for:

• Essential Cookies: For website functionality (no consent needed).
• Performance/Analytics Cookies: To understand website usage.
• Functionality Cookies: To remember your preferences.
• Advertising/Targeting Cookies: To deliver relevant ads.

We obtain your explicit consent for non-essential cookies via a cookie consent banner. You can manage preferences through the banner or your browser settings. Disabling cookies may affect website functionality.

10. Direct Marketing

We send direct marketing communications (e.g., newsletters) only with your specific, explicit, and informed consent. Every communication will include an “unsubscribe” option. You can object to direct marketing at any time.

11. Cross-Border Data Transfers

We generally restrict transfers of your personal information outside South Africa, as POPIA curtails such transfers. Transfers only occur if:

• The recipient country has adequate data protection laws.
• You provide consent.
• It’s necessary for a contract with you.
• It’s necessary for a contract in your interest between us and a third party.
• It’s for your benefit, and consent is not reasonably practicable but likely.

12. Children’s Personal Information

POPIA provides special protections for children under 18. We do not knowingly collect personal information directly from children without verifiable consent from a competent person (e.g., parent/guardian). Inadvertently collected data will be deleted.

13. Changes to This Privacy Policy

This policy may be updated to reflect changes in practices or legal requirements. Modifications are effective upon posting. We encourage periodic review of this policy.

14. Contact Us / Information Officer

For questions or requests regarding this policy or data processing, contact our Information Officer through the contact for min the footer of this site.